Introduction
At Isle of Wight Rubbish Removal, we are committed to protecting the privacy and security of our users' information. This Privacy Policy outlines how we collect, use, and share information when you use our services. By using our website, you consent to the practices described in this policy.
Information We Collect
We collect the following types of information:
- Personal Information: This includes any information you provide that can personally identify you, such as your name, address, email address, telephone number, and details regarding your waste removal needs.
- Quote form answers: Our quote form asks one question at a time. Your answers, and any photos you add, are saved as you go so that we can follow up even if you don't reach the end. They are stored with our customer-enquiry provider and emailed to the team handling your job.
- Usage Data: We use privacy-focused analytics (Plausible Analytics and Plain Web Analytics) to see which pages are visited and which buttons are used, such as tapping our phone number or starting a quote. These tools do not use advertising cookies and report visits in aggregate.
How We Use Your Information
The information we collect is used in the following ways:
- To Provide Services: To connect you with licensed waste removal companies on the Isle of Wight that can meet your rubbish removal needs.
- To Improve Our Website: We use aggregate analytics to understand how our website is used and to make improvements.
- To Communicate With You: To provide you with information, services, or support you have requested from us.
Sharing Your Information
- With Service Providers: We share your information with third-party businesses to facilitate our services, specifically with licensed waste removal companies to fulfil your waste removal requirements.
- Compliance With Laws: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Data Security
We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no internet-based site can be completely secure and we cannot guarantee the absolute security of your information.
Your Rights
Under UK law, you have rights including:
- Access: You have the right to request copies of your personal information from us.
- Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure: You have the right to request that we erase your personal information, under certain conditions.
- Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
- Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
- Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
To exercise these rights, please contact us at the details below.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us: